Customer Service Representative

January 10, 2022
Salary Lower Range
Salary Upper Range
Salary Option
Street Address
500 Linden Oaks Dr.
Rochester NY


AP Professionals has partnered with a company who is looking for a Customer Service Representative just south of Rochester. This role is responsible for interfacing with customers on a daily basis. The Customer Service role will properly maintain necessary paperwork relating to customer orders, customer questions and complaints and providing courteous and efficient customer service to all internal and external customers. This is a Temp to Hire, possible Direct Hire position that pays $50-55k/yr depending on experience.


  • Accurately process customer orders and change requests
  • Proactively track order status and notify customer of delays
  • Provide strong communication with internal and external customers, order management area, Finance and colleagues from other parts of the business on a daily basis in person, via phone and email to ensure customers’ expectations are met
  • Respond promptly to customer inquiries
  • Acknowledge and resolve customer complaints
  • Become very knowledgeable about our products to provide appropriate feedback to internal and external customers
  • Ensure customer satisfaction and provide professional customer support
  • Keeping records of customer interactions, transactions, comments, and complaints
  • Additional responsibilities to support other activities


  • High School or GED required
  • 3+ years’ experience in administrative/customer service roles
  • Knowledge of Excel and Word
  • Excellent customer service and organizational skills
  • Highly detail oriented and process driven; assessing data will be central to the role
  • Strong communication skills- both written and verbal
  • Positive attitude, team player.
  • Ability to effectively handle multiple tasks in a fast-paced environment.
  • Continuous improvement mindset and ability to help improve processes is required.
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