Dispatcher Supervisor

AP Professionals
July 15, 2021
Job Type
Street Address
500 Linden Oaks
Rochester, NY


AP Professionals has partnered with a food processor and distributor looking to add a Dispatcher Supervisor to the team. The Dispatcher Supervisor will utilize drivers and trucks to create capacity, maximize productivity, and ensure superb customer service to all clients. Coach, mentor, and provide performance reviews to direct reports.  This position provides opportunities for growth and will be a considered a Leadership Position within the company. Prior experience required. Leadership skills a must!

This position is not eligible for Visa sponsorship.


  • Successfully route vehicles and ensure maximum productivity.
  • Coach and mentor direct reports (Dispatch Employees) by providing performance reviews and making hiring decisions.
  • Serve as a key member of assisting in the evaluation, implementation, and operating of a new dispatch system for the Company.
  • Provide support after customary business hours in a timely and courteous manner.
  • Proactively troubleshoot and resolve potential delivery and service issues.
  • Serve as an emergency point of contact for mechanical downtime, and other equipment issues.
  • Assign loads to drivers based on the most advantageous routes and driver location.
  • Prepare and update the daily route schedule.
  • Gather and maintain documentation for pick-ups, route completions and driver locations.
  • Handle multiple tasks in a fast-paced environment.
  • Report driver performance issues or concerns to appropriate management for resolution.


  • Associates or Bachelor’s degree preferred, but not required


  • 3+ years’ experience in a Dispatching Supervisor role
  • Possess the ability to assess data and remain highly detail oriented and process driven
  • Excellent customer service and organizational skills
  • Possess a positive attitude and be a team player.
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