IT Specialist

September 20, 2022
Job Type
Salary Lower Range
Salary Upper Range
Salary Option
Street Address
500 Linden Oaks Suite 140
Rochester, NY


AP Professionals has partnered with an accounting firm in search of an IT Specialist. This is a highly collaborative role with the IT Director and the third party outsource team. Responsible for providing end-user support through the ticketing system or email requests, troubleshoot hardware and software, and ensure resolution of issues. The ideal candidate for this role will be eager to learn hands-on from the IT Director and assist in developing long term goals. A degree in computer science or a related field is a plus! Must be a customer service oriented, communicative professional.

This is a full time, direct hire opportunity with a hybrid schedule.

This opportunity is not eligible for Visa sponsorship.


  • Resolve software and hardware issues to minimize loss in productivity
  • Provide end-user support for onsite and remote employees across 3 locations
  • Perform workstation and server upgrades
  • Respond to service requests via email and ticketing systems
  • Engage in follow ups to ensure resolution of issues
  • Report to the IT Director and assist with departmental projects
  • Oversee hardware/software inventory
  • Document equipment repairs, removals, installations, etc.
  • Collaborate with IT managed service providers
  • Work with the IT Director to create long term plans for the department


  • An Associate’s degree or Bachelor’s degree is desired
  • Microsoft Office and A+ certifications are a plus


  • Experience with Windows 10 and Windows Server

Knowledge, Skills, Abilities, and Other Characteristics

  • Eager to learn and take initiative
  • Strong customer service skills
  • Self-motivated and driven
  • Ability to absorb and retain information quickly
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