Technical Support Specialist

AP Professionals
June 7, 2021
Job Type
Street Address
500 Linden Oaks
Rochester, NY


AP Professionals has partnered with a software solutions company looking to add several Technical Analysts to their team. Answer questions from clients over email, phone, and screen sharing. Prior experience in Linux command line a must. Candidates who enjoy tinkering, helping other through customer service, and learning systems are highly encouraged to apply! This is a direct hire, full-time opening with a great company culture and competitive pay.


  • Install enterprise-class software solutions for our Fortune 1000 customers
  • Provide technical support to help customers succeed with our solutions
  • Collaborate with your peers, customers, partners, sales reps, IT organizations, software engineers, project managers, and product managers
  • Project-manage installations, upgrades, and projects; provide timely status reports on same
  • Enter and maintain all relevant information in RSA's CRM system


  • Minimum of a 2-year degree in a relevant field is required. Technology related-degrees preferred.


  • Strong Linux background and experience
  • Experience solving technical challenges and troubleshooting software and/or systems

Knowledge, Skills, Abilities, and Other Characteristics

  • Highly organized and detail-oriented
  • Flexibility to manage competing priorities in a highly dynamic work environment
  • Excellent verbal and written communication skills
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