Warehouse & Services Support

May 4, 2022
Job Type
Work Hours
Salary Lower Range
Salary Upper Range
Salary Option
Street Address
500 Linden Oaks Suite 140
Rochester, NY


AP Professionals has partnered with an industrial parts distributor in Rochester, NY that is looking to add a Warehouse & Services Support person to their growing team. Responsible for providing exception customer and technical service while engaging with local team members on the sales and office team. This is a small company where growth and development is encouraged and fostered. There is plenty of opportunity for cross-training and support. This company offers top-notch benefits!

This position is a full-time, temp – hire position with hours of 8AM – 5PM, Monday – Friday.


  • Assist with shipping, receiving, and inventory maintenance
  • Manage vendor managed inventories and delivery services
  • Answer incoming calls, assist walk-in customers, and receive faxes and e-business orders to quote price and availability of products
  • Be a liaison between customer, factory, and local salespeople.
  • Participate in and promote services such as free delivery and customer solutions and assembly service
  • Acquire a working knowledge of product to effectively and directly answer customer inquiries
  • Coordinate inventory availability between the factor and 3 local WNY offices
  • Restock products based on pre-set quantities and agreed-upon replenishment schedule
  • Coordinate delivery schedule and assist customers with special requests
  • Utilize appropriate inventory maintenance tools, including Inventory Management Software (IMS)
  • Maintain brand image by organizing bins and storage area for products
  • Provide continuous support for customer needs by building working customer relationships
  • Schedule and perform regular VMI or consigned inventory audits
  • Promote new products and service opportunities as necessary
  • Schedule and maintain a delivery program with planned visits weekly or bi-weekly for select customer groups
  • Ensure the delivery vehicle is maintained in an appropriate manner
  • Accepts all incoming shipments from various carriers, including freight, using a process involving physical check in and electronic documentation, and accuracy assurance measures
  • Acts quickly with any discrepancies and ensures quality and accuracy of product upon arrival into facility
  • Maintains paperwork and documentation for receiving inspections
  • Contacts freight carriers or customers for special pick up requirements
  • Maintains paperwork and documentation for shipment of orders
  • Performs regular cycle counts of inventory to ensure integrity and accuracy of products
  • Reconciles inventory discrepancies
  • Consistently follow a personal development plan and training curriculum

Knowledge, Skills, Abilities, and Other Characteristics

  • Valid driver’s license and ability to drive a company truck
  • Passion for developing solid working relationships with customers and coworkers
  • Microsoft Office skills including Outlook, Word, and Excel
  • Strong interest in personal development and contributing to a positive work environment
  • Excellent communication skills, verbally and written
  • Ability to work independently as well as with a team
  • Detail oriented and extremely organized
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